Retail

Ottawa Retail Chain

3 locations, 30 staff

0 incidents
POS Downtime
in 6 months
14
Issues Prevented
proactive resolutions
$90K
Savings
avoided lost sales (est.)

The Challenge

POS systems were crashing an average of twice per week at the busiest location, costing an estimated $2,500 per incident in lost sales and labour. Each location operated on a separate unmanaged network with no centralized IT visibility.

Our Solution

SecRealm overhauled all three locations with Meraki SD-WAN for unified network management, replaced ageing POS hardware with certified terminals, ran structured Cat6A cabling to all POS stations, and deployed a centralized monitoring dashboard with real-time alerts.

The Results

Zero POS downtime incidents in 6 months post-deployment. Centralized monitoring identified and resolved 14 potential issues proactively before they became outages. Estimated $90,000 in avoided lost sales over the first year.

Services Delivered
POS & Retail SystemsStructured CablingNetwork Infrastructure

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